






Reviewing the Time-Life DVD of the Carol Burnett Series: Best of Harvey Korman (a Chicago kid) – and herewith a bunch of quick observations so you’ll get a feel for it.











Reviewing the Time-Life DVD of the Carol Burnett Series: Best of Harvey Korman (a Chicago kid) – and herewith a bunch of quick observations so you’ll get a feel for it.
What has happened to this venerable delivery giant? My regular driver is fabulous – punctual, reliable, accountable and friendly. In short, he’s everything we used to expect from UPS. But I rarely have him as the delivery person these days, and the way things have been going, it seems there’s something gone wrong with the inner workings of this once-industry-leading delivery service.
A few years ago UPS introduced My Choice, which was something of a blessing for those of us who are not always available when UPS plans to deliver something. With My Choice you can – unless delivery instructions restrict this option – specify that a delivery planned for the next day can be rerouted to a UPS pickup point and held there. This beats coming home to a series of “1st attempt – 2nd attempt” notices, especially if your pickup location is close enough that you can get a nice walk in.
However, a recent delivery transaction with them has me frustrated and wondering how long they can stay in business if this is how they’re going to be operating.
First, an email arrived specifying a delivery date. On that date, another email arrived saying delivery would be delayed. No date specified. Next day I received an email stating the item would be delivered the next day between 11:15 and 3:15. Since I knew I wasn’t going to be home, I decided, as usual in those circumstances and happily it’s a no-charge option, to have them redirect it to the pickup up point. For some reason, that option was not available for this delivery. So I decided to bite the bullet and pay them $5 to change the date of delivery. When I went to set it, the first available date was Monday (this was Thursday). So I said okay to that and rearranged my schedule. Next day, Friday, I got an email saying, “You have a package scheduled for delivery today.” Hmm. You didn’t let me specify this day, but now you’re going to deliver it today. Guess I paid you $5 extra so you could do what you want anyway, eh?
A second package from the same vendor was scheduled for Monday delivery, promised between 11:15 and 3:15 pm. I saw my regular wonderful UPS guy in the morning as I walked home and asked him if he had a package for me on the truck. This kind and efficient man took the time to go and look on the truck, even though he didn’t recall having seen something for me. He said, sorry, I don’t see it. I said, thanks for taking the time to check. Sorry to have held you up. I guess it’s supposed to come on another truck. And I walked home and went about my business waiting for the delivery. 3:15 came and went. At 4 pm I had to leave for an appointment. Okay, I thought. I’ll be home by 6 pm. If it comes while I’m gone, I’ll get a “we tried” slip.
Home at 6. No package and no slip. Okay. I figure I’ll get an email that it’s rescheduled. I eat dinner and watch some TV and then hit the sack. This morning, with second cup of tea in hand, I open my email. And there’s a message from UPS saying “Your package was delivered today.” The email is time stamped 7:21 pm and dated yesterday. I start grumbling on the way to the front door. If that package is not there… The gods are smiling and no one has heisted the package. But I’m angry. The driver dropped this in the hallway and didn’t even knock??? ‘Cuz I was sitting quietly on the couch at 7:21 pm and there was no sound at my door, let alone an attempt to get my attention and get me to come to the door.
So I went to their website and searched for a way to register my dissatisfaction. This is a copy of the supposedly “live” chat I had with a “UPS agent.”
You: Hello. I am appalled that your driver dropped my package at the front door and DIDN’T BOTHER to knock on my door. This is a large building and unattended packages can disappear. I believe I set my My Choice preference that pkgs are not to be left at the front door. Do you allow your drivers to drop pkgs without even attempting to notify the recipient? I don’t understand that lack of accountability. And having your driver write out the specs and claim this is “proof of delivery” seems laughable. Since s/he doesn’t knock, why not save even more time and just say that he dropped off the package but actually dump it or take it home for him/herself? Is there anything that can be done about this? |
UPS:
I’m afraid I am having trouble understanding. Could you please try asking your question with fewer words? You will be able to ask follow up questions later if necessary.
|
You: So you’re not a real person. Forget it. |
UPS:
Please repeat your question in a different way. I’m still learning and might need more information.
|
I ask you: Is this the kind of service you’d want your business to have delivering your merchandise? Come on, guys. If costs are outrunning revenues, find a way to manage customer expectations so that you can make necessary changes to operations. Remember how the airlines finally padded arrival times to stop customers’ complaints that flights were always late? Surely, UPS, you can figure this out.
Thanks for listening.
My sister and her husband have now taken two river cruises through Germany, each of which traveled through large sections of Bavaria. They were entranced by the local food, drink and music and, of course, awed by the majesty of the castles. But the history was the biggest draw for them, particularly because her husband was stationed in Germany during his long-ago stint in the U.S. Army.
Stepping through the courthouse in Nuremburg (Nürnberg in German). Walking in the footsteps of Adolph Hitler’s troops on the parade grounds where they passed in review and saluted him: “Heil, Hitler.”
Bavaria is Germany’s southernmost state and the #1 vacation destination in the country. It’s home to picture-book scenery, unspoiled nature, idyllic towns, vibrant cities, delicious beer, sun-drenched vineyards, delightful regional cuisine, magnificent castles, ornamental baroque churches, medieval abbeys, and the majestic Alps. Visitors enjoy the benefit of the deep sense of hospitality that’s common among the locals.
You’ll find yourself immersed in history, majestic beauty – both natural and man-made, as well as enjoying the warmth of the people when you visit Bavaria. It’s a good trip to make with spouses, kids, grandkids, and/or friends.
And nowadays, there are plenty of direct flights from Chicago to Munich. Next post we’ll tell you more, including the lowdown on the very cool Munich Airport.
It’s hard to believe Johnny Carson has been gone for so long. He was an important part of life for many Chicagoans. Many of us Boomers couldn’t stay up ’til the end of the show each night but managed to watch at least the monologue. Always guranteed a few laughs. Of course, we had to wait through WAY too many commercials, but we loved him so much we just put up with it. And I was really sad when we moved east where he didn’t come on until 11:30. I never got to see him live again.
We’re baby boomers, so we don’t have to talk about what a pain it is to have to keep reading glasses handy. We’ve all been doing that for years now. If you’re anything like me, you’ve been through many different options for keeping yours with you. Some kind of case, of course, is a must, otherwise the lenses get so smeared and scratched they soon become unusable. But what kind of case? Tried buying a pair whose claim to fame was neat: they fold totally flat, even the temples, and go in a nice, neat, flat case. Only problem with them – besides being a bit pricey at $30 – was that the straight-line-shaped earpieces let the glasses slip immediately off your face when you bend your head down to read. Ended up having to wrap a black hairtie around each earpiece to keep them on – a really sophisticated look. Saw another pair that folds flat but stays on – and it costs $200!
Even cooler, there’s a little strip on the back so you can stick it to your telephone, your dashboard or wherever. You slide the glasses out by gripping the nose bridge and then clip them on your nose and read away. If you’re standing in the store with labels that you can’t read, if you’re out somewhere and you want to read a book, or even if you just need to see what’s on your smartphone (emails, bus arrivals, etc.), these little things come in really handy. If I didn’t already have something stuck on the back of my phone. I would definitely put these on there. But you can also buy a Thin Optics phone case with the holder (they call it pod) already built into the case. Because what do we boomers really need to take with us besides our phone, our ID or bus card and a credit card? Right: a pair of reading glasses!
Accuweather.com is a pretty reliable source of information about the weather. Thank you, Accuweather! And they also have the occasional newsworthy story. Thanks to them I now know there’s going to be a total solar eclipse this August 21. Think about what such events might have meant to people centuries ago when the strange phenomena seemed to come out of nowhere. These days scientists predict them, the media announce them, and we can all marvel at the wonders of the universe we live in.
Here is Accuweather’s list of the top 10 places in the U.S. to view the eclipse. Remember, exact start times and length of the eclipse depend on your precise location. Even a few miles can make a big difference.
And here’s a fun idea – combine a vacation with a guided viewing of this extraordinary natural event. Royal Caribbean is doing a ’Total Eclipse Cruise’ during which you can watch the eclipse from the middle of the Atlantic Ocean. Participate in eclipse-themed activities on board, and wear your provided protective eclipse glasses for the actual event. Tickets are still available for the seven-night cruise, which departs from Port Canaveral, Florida and stops in the Bahamas, St. Thomas and St. Maarten.
Or if you’re not going out of town and you can’t see it from your location, you can always go learn more about it and see videos of astounding sky-related stuff at Chicago’s Adler Planetarium.
After healing from a parasite acquired while traveling, Hyperbiotics co-founder Jamie Morea realized just how important the body’s microbiome is to overall health and well-being. Even the United States government is backing up the idea that gut flora have a profound influence on how you feel. American diets high in processed foods, antibiotics taken over the course of a lifetime, chlorine in the water, and many other things – even things that happened from birth – can result in deficiencies in the stuff in our gut known as probiotics.
In any case the Hyperbiotics, the formulas are vegetarian, non-GMO, and free of lactose, gluten and sugar. There’s also no soy, iron, nuts, artificial flavors, artificial colors, or preservatives. And they contain only strains of probiotics that are already resident in the human gut. So the chance is slim of anything negative happening by taking them. Things you might not notice if you’re not having issues but could potentially be benefiting from anyway include:
Visit the company’s well-laid out website at www.hyperbiotics.com for thorough explanations and more information. Meanwhile, try to eat more yogurt and quit using so much bacteria-busting cleaning fluids and anti-microbial gel. Healthy immune systems have to keep in practice.
If you’ve ever worked with others, you’ve probably experienced conflict – more or less, depending on how much natural talent you have for figuring other people out and knowing how to communicate with them in ways that don’t lead to problems. In my experience, that’s a skill some people have and some simply don’t. Certainly, anyone who survives in a big corporation has this skill to some degree. Many of us would never make it in that type of environment.
Authors of the two books below write with confidence about ways they believe can help people improve and/or acquire that skill. Also, when asked, they both said they thought their techniques would work for relationships outside work as well – like your adult offspring, in-laws and grandchildren. They each offer some tips on navigating this most tricky part of life.
Book #1. What If Common Sense Was Common Practice in Business? Subtitle: Don’t expect Fish to Climb Trees, by Rex Conner.
Albert Einstein once said, “Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing it is stupid.”
Book #2. Swayed, by Christina Harbridge. The author, after transforming the practices used in debt collection processes, founded her own company to help others get more of what they want – in business and in life. Her book, set in a mixture of fonts that seemed a little confused and thus felt somewhat uncomfortable to read, makes its points with great vigor. You might almost feel like she’s yelling at you at times, but clearly she makes some excellent points. For example, you’ll learn her thoughts on:
And there are a hundred other reasons to take your next vacation to Mt. Hood Territory – whether solo, with your significant other, or with the grandkids. It’s a long way from Chicago but offers a plethora of outdoorsy enticements that are not so readily accessible in the Midwest.
Who doesn’t want really good sound in their headphones? Whether you love music or conduct business on the phone or listen to movies or love the sounds of your video games – or all of the above – headphones are a critical investment item for the modern audiophile. And if your dad’s one, too, what a great Father’s Day gift idea. And in case he’s never actually had good headphones, it might come as a nice surprise for him.
There’s a consumer electronics audio company out there called 1MORE – we wrote last year about some of their high-quality headphone models – that’s all about sound quality and innovative
design. They’re also dedicated to the idea that you ought to be able to get great sound no matter what your budget is, starting as low as $20 and all the way up to their newest innovation, the Quad Driver In-Ear Headphones for $200.
The company has just put this new model on the market as a followup to their success last year with the Triple Driver headphone. You can pre-order this new flagship headphone from USA.1MORE.com and, like all orders placed on their website, it comes with free shipping and the 1MORE 30-day money-back guarantee. Nothing to lose. Great sound to gain.